Welcome to Smart Clothing Shop’s FAQ page! We’ve compiled answers to the most common questions about our performance-driven apparel, shipping policies, and more. Can’t find what you need? Contact our customer support team for personalized assistance.

About Our Products

What makes Smart Clothing different from other apparel brands?
Our clothing is designed for dynamic lifestyles, combining premium fabrics with innovative designs that keep pace with your active life. From moisture-wicking technology to versatile styling, every piece is engineered for performance and comfort.
Do you offer plus sizes or extended sizing?
Currently, we focus on standard sizing across our collections, but we’re constantly expanding our offerings. Check individual product pages for specific size charts and measurements to ensure the perfect fit.
How should I care for my Smart Clothing items?
For best results, machine wash cold with similar colors and tumble dry low. Avoid bleach and ironing directly on prints. Specific care instructions are included with each garment.

Ordering & Account Questions

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save preferences, and enjoy faster checkout on future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through our encrypted checkout system for your protection.
Can I modify or cancel my order after placing it?
Orders process quickly to ensure fast delivery! If you need to make changes, contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing phase.

Shipping & Delivery

What are my shipping options?
We offer two smart shipping solutions:

Standard Shipping ($12.95): Premium carriers (DHL/FedEx), delivery in 10-15 business days after dispatch
Free Shipping: Available on orders over $50 via EMS, delivery in 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. During checkout, enter your address to confirm availability in your region.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the tracking link or visit the carrier’s website with your number for real-time updates.
Why is my package taking longer than estimated?
While we strive for timely delivery, occasional customs delays or carrier disruptions may occur. If your package is significantly delayed, contact us with your order number for investigation.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached, and in original packaging. Some exclusions apply – see our full Returns Policy for details.
How do I initiate a return?
Email [email protected] with your order number and item(s) you wish to return. We’ll provide a return authorization and instructions. Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5 business days. Credit card refunds may take additional time to appear on your statement depending on your bank.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after completing your return.

Still Have Questions?

Our performance-driven customer service team is ready to help! Contact us at [email protected] for personalized assistance with your Smart Clothing experience.