At Smart Clothing Shop, we stand behind our performance apparel and accessories. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required (order number or receipt)
  • Returns must be initiated within the 15-day window
Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear & intimates and socks unless they arrive defective or damaged.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your return/exchange request using the template below
  2. Wait for Approval: Our team will review your request within 1-2 business days
  3. Package Your Items: Once approved, securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our return center (address provided in approval email)
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Smart Clothing Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #: [Your Order Number]). Items to return/exchange: – [Product Name], [Size], [Color] – [Product Name], [Size], [Color] Reason for return/exchange: [Please specify – fit, damaged item, wrong item received, etc.] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Information

Once your return is processed:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Customer is responsible for return shipping costs; we cover shipping for the replacement item

International Returns

For our global customers (excluding some Asian regions):

  • All return shipments are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Customs fees and duties are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free replacement or refund
Performance Guarantee: We stand by the quality of our technical fabrics and construction. If any of our performance apparel (coats, activewear, etc.) fails under normal use within 60 days of purchase, contact us for special consideration.

For any questions about our returns policy, please contact our customer service team at [email protected].